Right of Withdrawal

Note: Please notify us by email before returning goods. You will then receive information about the return process.

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Right of Withdrawal for Consumers 
(A consumer is any natural person who concludes a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity.)

Withdrawal Policy

Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,

- on which you or a third party named by you who is not the carrier took possession of the goods, if you ordered one or more items as part of a single order and these were delivered together;

- on which you or a third party named by you who is not the carrier took possession of the last item, if you ordered several items as part of a single order and these were delivered separately;

- on which you or a third party named by you who is not the carrier took possession of the last partial delivery or the last piece, if you ordered an item that is delivered in multiple partial shipments or pieces;

To exercise your right of withdrawal, you must inform us (FRENCHMAN GmbH, Südstraße 40, 49084 Osnabrück, Phone: +49 (0)541 50797431, Email: mail@frenchman.eu) by means of a clear declaration (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive your notification of withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning goods that can be sent by parcel and the direct cost of returning goods that cannot be sent by parcel. The cost for non-parcel-shippable goods is estimated at a maximum of 89 EUR.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts

- for the supply of goods that are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive or which are clearly tailored to the consumer’s personal needs;
- for the supply of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, which can be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market that cannot be controlled by the trader;
- for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;
- for the supply of goods which, according to their nature, were inseparably mixed with other items after delivery;
- for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

Sample Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it.)

- To FRENCHMAN GmbH, Südstraße 40, 49084 Osnabrück, Email: mail@frenchman.eu:

- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date

(*) Delete as appropriate.